Cancellations and refunds
When you can cancel, what can be returned, and how refunds are paid.
Last updated 1 October 2026
Cancelling an order
- Before production: you can cancel free of charge until you approve the proof and production starts. We refund everything you've paid.
- After production starts: branded items are made for you and can't be resold, so the order can't be cancelled. Any unbranded items not yet packed can be cancelled and refunded.
Branded items
We don't accept change-of-mind returns on branded items once the proof is approved. If something is our mistake, see below.
Wrong, damaged, defective or late
If items don't match the approved proof, arrive damaged or defective, or arrive after the date we agreed because of a delay on our side, tell us within 48 hours of delivery with photos (and an unboxing video for transit damage). We'll re-make or replace the affected items, or refund them.
Unbranded items
Unbranded items can be returned within 7 days of delivery if unused and in their original packaging. You pay the return shipping; we refund once we've received and checked them.
How refunds are paid
Refunds go back to the original payment method within 7 working days of approval — your bank may take a few more days to show it. Bank transfers are refunded to the account they came from. We issue a credit note against the original invoice.
Questions and complaints
Write to us on WhatsApp or email with your order number and we'll reply within one working day. If you're not satisfied with our reply, contact the grievance officer named above — we acknowledge every grievance within 48 hours and resolve it within one month.